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Biodimed relies on Svachat to respond to its patients 24/7

Imagine that someone has a health problem, it's not serious, but they need a doctor to see them or simply to give them a diagnosis. He or she has not had these symptoms before, and therefore does not know what to treat. Because of COVID-19, you'd rather not attend any consultations, but what other option do you have?

Now, thanks to the Chatbots, these queries can also be answered in an automated way. When the question is more complex and not previously trained, it will be redirected to an agent.

In this post we are going to talk about the experience of Biodimed, a company of ambulatory medical services (first level of attention) that offers medical consultation of specialties, clinical laboratory, diagnostic service of images (ECO, RX TAC) and diagnostic procedures of cardiology, gastroenterology, gynecology, ophthalmology, ENT, pneumology.

Biodimed has introduced the Svachat Chatbot on its website, to offer a faster and more available 24/7 response to its web portal users. Your patients are looking to schedule appointments, COVID tests, home visits, or occupational medicine consultations. First, when the patient accesses Biodimed, he finds the Chatbot:

Biomed chatbot

Biodimed, you have customized your welcome message in your Chatbot. In addition, to facilitate your patients' consultations, you have developed a menu with numbers, so they will simply have to put the number of the consultation they wish to make. This is one of the best strategies to guide your clients when they don't know how to make the consultations, make it easy for them!

When your patients' queries go beyond the answers the Chatbot is trained to give, the query is redirected to an agent via WhatsApp. With this method, you will be able to retain your customer, and the likelihood that they will leave without having their questions answered on the competitor's site will be lower.